1 reviews | Active since Oct 2016

29 Nov 2016, 11:50

Terrible customer service

<p>I have been unable to get Vodacom to give me 4G on my contract. I have had this contract and phone for months and have phoned the helpline a few times, the data centre too, and any number that could be provided to me. I have visited 3 different Vodacom stores in South africa to try and get it right. I have emailed twice and had no response at all.<br />There is a problem in the depths of Vodacom Network with my contract/number and I would really like to finally get what I've been paying for for all these months. </p> <p>In October I posted a complaint on this forum. I received a computer-response immediately - which I suppose hello Peter sadly accepts as having responded. I have received no follow up or action whatsoever since then. </p> <p>Please Vodacom: what do I have to do to get 4G to work on my iPhone6 contract??</p>

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2016, 12:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update29 Nov 2016, 12:31
Reviewer Update

Thanks to the Vodacom robot for this update. Living in hope that it actually happens this time.