sR
sammy R

1 reviews | Active since Nov 2016

28 Nov 2016, 10:43

Terrible customer service.....

<p>So i get a call from Endrosha who was supposed to "help" sort out my initital problem, yet she cannot even undertsnad the problem and makes suggestions to inconvenience the customer even more. So i was expected to stop my life and drive to Sandton or cresta because Vodacom was unable to research prior to advertising their Black friday deals. This woman had an attitude and should not be dealing with customers who already had a bad experience................................im sure that Vodacom is capable of better service...........</p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team