Terrible customer service

<p>My wife tried to upgrade on 1 Nov 2016. As they had a great deal for bussiness customers (i-Phone 7 32Gb on Smart XL - 700 any time min, 800 mb data), I wanted to move my wive's cell number over to my bussiness. The lady told me that it would take 24 hours and that she would phone me back the next day!! We went to the shop in Paarl Mall on Friday, never to have received a phone call back. At the shop they told as that there was a new system and that it would take much longer to proccess the deal. Why would a lady tell me that it would take 24 hours, only to hear that it would actually take alot longer. After bad service, continious drop calls and bad internet reception in the area were I stay, I decide to get a contract cancellation quote. I phoned Vodacom's cancellation department and the lady told me that she can organize a similar deal for my wife, but that it would only be confirmed on the Monday 7 Nov and that she would phone me back. I never received a phone call on the Monday. I phoned the cancellation department again on the Wednesday 9 Nov, the gentleman on the other side told me that I should be patient because it actually takes up to 3 working days to proccess a deal. I phoned them again today Friday 11 Nov. The genteleman on the other side gave me "good news" and said that he would be able to proccess a deal for me right away and that I would only have to pay R859 p/m. Wow, so I asked him to send me the quote as I was still on the phone with him, only to see that it said contract period - 24 months, but in small writing in brackets under description, it actually said that it is to be a 36 months contract. So I asked him about it and he confirmed that it actually were going to be a 36 months contract and that the 24 months contract was only to describe the current contract period? Huh?? it does not say that in writing, it says Contract period - 24 months. </p> <p> </p> <p>So I want the deal they described on the phone and in writing to me: i-Phone 7 32 gb on a smart XL - 700 anytime minutes, 800mb per months over 24 months for R859 p/m. </p> <p> </p> <p>Regards Christo </p>