Terrible customer service

<p>I ordered a wi-fi router over the phone in August. After having more than one person confirm the delivery address it still started off being delivered at the wrong place. </p> <p>I was told once I received the device that it would be activated within 48 hours. </p> <p>I received the device on the 23 August, it is now 13 October and the device is still not active. </p> <p>I have phoned Vodacom repeatedly, each time getting transferred between different call centre departments being told different stories. </p> <p>Eventually at the end of September, I decided to stop waiting and rather cancel the contact because I was being billed for a product that I could not use. </p> <p>I called cancellations where I spoke to a very understanding young man who said that if he cancelled my contact then I'd be charged a penalty because it was not within 14 days since delivery and that I should cancel through activations so that I would not be penalized because the wrong party in this issue was Vodacom and not me. </p> <p>For two weeks now, whenever I call activations, I am on hold for ages until I give up and hang up. I have also tried their call back service which has only worked once (only worked while I was still trying to sort out the activation, not recently)</p> <p> </p> <p>I am still being charged and I am still unable to cancel. </p> <p>Terrible terrible service from a company that I have been with for years!</p>