Terrible customer service

<p>I've been a Vodacom customer for more than 10 years. I've gotten used to using your self service options like #111# and #123#, which is what I have been doing until I ran upon an issue where I had to call customer service. </p> <p> </p> <p>Last week I checked both #111# and #123# and saw that under my "just for you" options, I would get R150 airtime if I charge with R75. I have made use of this offer before so I know I will usually get the R150 airtime within minutes of recharging with the required amount, however this time I recharged with R110 but never received the R150 airtime. I called customer service and the agent had no idea what I was talking about or how to solve the problem, she then said it's a technical issue and she will be transferring me query to them. I never heard from them or received the R150 airtime.</p> <p> </p> <p>This morning the same thing happened, I recharged with the required amount to receive the bonus airtime but again did not receive it. I called customer service now and spoke to an agent that sounded like she could help me but the more I spoke about the recent issues I have been having the more she brought up old stuff she could see for the beginning of last month that I was not calling about. She kept asking me to read her an sms I never received, even after I told her the option for the bonus airtime was given to me on your self service options and not sms. After 11 minutes of back and forth I eventually hung up on her.</p> <p>If I didn't not qualify for the offer it should not show up under my recharge options. But more so Vodacom needs to give their customer service guys better training. I work in customer service and would loose my job if I treat my customers the way your guys treat their customers.</p> <p> </p> <p> </p>