terrible customer service

i have been trying to get through to customer care so much that they have blocked my number. my account is sitting in prelegal for the past month and no one seems to want to help, i have tied countless times and nothing, i then get hold of someone and it took almost 2 weeks for feedback stating that my account has been credited but when i try again to get a contract they tell me my account is in prelegal!! so who do i actually believe now because this has been going on for a month now. i honestly wish they put a 0 star rating here.