1 reviews | Active since Sept 2009
Terrible Customer Service
<p>Tuesday 30 August 2016, Spoke to Lee-Ann and upgraded both my lines. Yes of course if you get money out of a client you always get good customer service.</p> <p>Monday 5 September 2016 Morning, Spoke to Lee-Ann and send that there was no stock of the S7 and came in on Friday and scanned in to the warehouse, I will have my delivery for my phone on Wednesday but will phone me back regarding my other phone</p> <p>Monday 5 September 2016 Afternoon, Spoke to a consultant and said that Lee-Ann will phone me back as she is waiting confirmation from Back office</p> <p>Wednesday 7 September 2016 Morning, still no confirmation from Lee-Ann and no call back and yet again agents can not help me</p> <p>Wednesday 7 September 2016 2 houres later, phoned and the gentelman advised that Lee-ann will phone me back by 2pm</p> <p>Wednesday 7 September 2016 just after 2pm, phoned and spoke to consultant and my order nr is generated </p> <p>Thursday 8 September Morning, Michelle advise that no order nr is generated and Lee-Ann is not available and I want to cancel my upgrade. She can not help me and rude and even dropped the call when i was still speaking</p> <p> </p> <p>Vodacom has never kept their word...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Phoned on 9 September 2016 and still Lee-Ann has not gotten back to me nor anybody contacted me. Still vodacom again has poor poor poor customer service and its 12 September 2016 at 12:58 and still no reply or anything!
Phoned on 9 September 2016 and still Lee-Ann has not gotten back to me nor anybody contacted me. Still vodacom again has poor poor poor customer service and its 12 September 2016 at 12:58 and still no reply or anything!
