JD
Joa-Marie Diedericks

1 reviews | Active since Sept 2009

08 Sept 2016, 12:55

Terrible Customer Service

<p>Tuesday 30 August 2016, Spoke to Lee-Ann and upgraded both my lines. Yes of course if you get money out of a client you always get good customer service.</p> <p>Monday 5 September 2016 Morning, Spoke to Lee-Ann and send that there was no stock of the S7 and came in on Friday and scanned in to the warehouse, I will have my delivery for my phone on Wednesday but will phone me back regarding my other phone</p> <p>Monday 5 September 2016 Afternoon, Spoke to a consultant and said that Lee-Ann will phone me back as she is waiting confirmation from Back office</p> <p>Wednesday 7 September 2016 Morning, still no confirmation from Lee-Ann and no call back and yet again agents can not help me</p> <p>Wednesday 7 September 2016 2 houres later, phoned and the gentelman advised that Lee-ann will phone me back by 2pm</p> <p>Wednesday 7 September 2016 just after 2pm, phoned and spoke to consultant and my order nr is generated </p> <p>Thursday 8 September Morning, Michelle advise that no order nr is generated and Lee-Ann is not available and I want to cancel my upgrade. She can not help me and rude and even dropped the call when i was still speaking</p> <p> </p> <p>Vodacom has never kept their word...</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Sept 2016, 13:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JD
Joa-Marie Diedericks's update12 Sept 2016, 12:59
Reviewer Update

Phoned on 9 September 2016 and still Lee-Ann has not gotten back to me nor anybody contacted me. Still vodacom again has poor poor poor customer service and its 12 September 2016 at 12:58 and still no reply or anything!