Terrible customer Service

<p>called in on the 27 July to migrate from account from a Smart S to a Uchoose Smart S as they captured the contract incorrectly. Service Number 1- ********** 7733 was provided and i was told that my contract be a Uchoose Smart S from the 1 August 2016. on the 19 August 2016 I called in as I found that my account was still on a smat S pack, I was put on Hold for an hour while the consultant looked into my query. A new query was logged to migrate my package no ref was sent this time and a team leader was supposed to call me back to date this team by the name Naseeb with no surname is still getting back to me. My bill is now R1400 dur to this Migration not taking place and Vodacom has not resolved the issue!</p>