Terrible customer service

<p>Vodacom might have the best coverage but they suck at delivering to their customers.</p> <p>I am a Vodacom customer for more than 8 years and have four contracts with them. I went for an upgrade and they had a promotional data of 10 Gigs once off. I went for the upgrade in June. I also asked them to deactivate the VAS (Values added service of 1Gig monthly). The new contract should have been active 1 July.</p> <p> </p> <p>What happened in July…….. I never received my 10 Gigs they deactivated my VAS and i had no data I then had to use of my airtime to buy data. I called in and asked the consultant about my 10 gigs they said that the case needs to be escalated. Two days later I received SMS confirmation that they have added 1 gig to the contract. Which is not what I supposed to get.</p> <p>I called in again and had to explain my situation once again with no resolve, and instead of trying to assist they were insisting that I need to go back to the Vodacom store (Tyger Valley mall Cape Town).</p> <p> </p> <p>I know that things can go wrong and I gave them another chance to redeem themselves and I called in again. But unfortunately for me they couldn’t give me answers or even point me in the right direction, other than to re visit the Vodacom store. Which I feel is a waste of my time, and more importantly my money. They also insisted I need to go to the same store I did the upgrade at.</p> <p> </p> <p>So I eventually had time to go to the store end of July, they tried to call Vodacom to activate the 10Gigs and couldn’t get through. Mickey Mouse business. They asked me to leave my details and they would get back to me. It’s been a week and of course I’m still waiting on them to call me back.</p> <p> </p> <p>So it’s August now and I don’t have any data on my number( ********** 200) and I had to buy again……..Waiting to hear from you Vodacom.</p>