DR
Dharishka R

1 reviews | Active since Aug 2011

18 Jul 2016, 10:21

Terrible Customer Service

<p>About 2 years ago a call centre agent called to sell a Vodcom tablet to me on a contract basis. I agreed to take the tablet on contract and was told that if I am not happy with the product, it can be returned within 7 days of its delivery.</p> <p>The Tablet was returned within the 7 day period, however Vodacom still debited my account on a monthly basis for over a year. I had the debit order stoped at my ank and requested for my money to be refunded to me on numerous occassions. Vodacom has not refunded my money and still calls me requesting for payment to be made.</p> <p>Their incompetence in understanding that the product was returned and I was still being charged for something that I did not have, is really astounding. It would be greatly appreciated if this matter can be resolved.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply18 Jul 2016, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DR
Dharishka R's update30 Aug 2016, 12:39
Reviewer Update

It has been more 1 month, Vodacom has not contacted me. This matter is still not resolved. This just proves how terrible the customer service really is.