TERRIBLE CUSTOMER SERVICE!

I am so disappointed in Vodacom. A special was advertised for a 20Gig data bundle at a really good price every month. I app**** 2 days before the special expired telephonically. This all happened beginning of June. I spoke with a Charmaine lady. At first she came across as really helpful. She then asked me to send my information (ID, Salary slip, bank statements) to a Zandile Taylor as her email wasn't working. I did exactly that. I never received a single response since then. I called a week later to find out what the progress was and was put through to Charmaine. Charmaine said she would call me back the same day and never did. I went on holiday for a week and returned this Monday. I called again to follow up and again nobody was able to give me any details around why this was not completed. It shows it was approved and everything is in order but no activation yet. I was told Charmaine is on lunch and that she will have to call me back with the information. This call was made on Tuesday 25th June 2019. Since then I have not received a single call or email from Vodacom. I emailed Zandile on the 10th June at 1:51pm and asked with the update was. NO feedback. I emailed again today, 27th June at 3:15pm and probably wont receive any feedback again. I am lost for words with the bad customer service I am receiving from Vodacom, let alone these two agents. I recently upgraded my contract as well and now very sorry I have done so as I honestly feel I should have rather changed providers.