Terrible customer service

I've been waiting since 1 May 2019 for the vetting process for my change of ownership application to be approved. I went back to the store where I did the application (tygervalley mall) and they told me that my application was completed and approved but when I followed up with vodacom's customer service department I was told the application was still pending, I then asked how much longer it's going to take and all they can tell me is to go back to the store to get more information, did that but the store staff had no clue what to do and referred me back to customer service. This is absolutely the most disappointing and appalling customer service I have ever seen in my life, no standards are upheld and the staff are unbelievably ***********. Why should I have to wait almost 2 months for such a simple process to completed it honestly makes mo sense.