Terrible Customer Service

Vodacom's Official reply to my complaint:

"Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Regards, Vodacom Consumer Website Team"

This issue was logged on the 23rd August 2018. WHEN WILL THE RELEVANT DEPARTMENT GET BACK TO ME?????!!!!!!???? Vodacon's customer care service is pathetic! I can't believe how useless this company has become. This will be my last contract with Vodacon. Congratulations Vodacon. You've just lost about R20 000 a year.