ZH
Zaid H
1 reviews | Active since Dec 2013
15 Mar 2019, 11:48
Terrible Customer Service
I wrote a review on Voda****'s customer service on the 25 February 2019 and STILL no feedback. If any one who reads this is thinking about becoming a Vodacom customer.... DON'T DO IT!!!!!!!!!!!! They make promises to their customers which they don't keep, they will lie to about how they have the best coverage, their customer service is terrible, they don't offer any feedback despite promising that they will, their technicians are unbelievably rude, they will close your query and tell you it is resolved (even though it hasn't been resolved) and they will ***** your money. DON'T BE FOOLED BY VODA****! I was and now I am suffering for it.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Mar 2019, 12:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Mar 2019, 12:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Mar 2019, 08:58Dear Zaid,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 08:58
Official
Dear Zaid,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
ZH
Zaid H's updateReviewer Update
18 Mar 2019, 09:26This issue was logged on the 23rd August 2018. WHEN WILL THE RELEVANT DEPARTMENT GET BACK TO ME?????!!!!!!???? Vodacon's customer care service is pathetic! I can't believe how useless this company has become. This will be my last contract with Vodacon. Congratulations Vodacon. You've just lost about R20 000 a year.
ZH
Zaid H's update18 Mar 2019, 09:26
Reviewer Update
This issue was logged on the 23rd August 2018. WHEN WILL THE RELEVANT DEPARTMENT GET BACK TO ME?????!!!!!!???? Vodacon's customer care service is pathetic! I can't believe how useless this company has become. This will be my last contract with Vodacon. Congratulations Vodacon. You've just lost about R20 000 a year.