ZH
Zaid H
1 reviews | Active since Dec 2013
05 Mar 2019, 11:15
Terrible Customer Service
I've been waiting for Vodacom's customer care agent to contact me since the 1st March 2019. Their solutions "expert" basically called me a ***** despite the fact that in over a decade I have never missed a single payment! Vodacom need to explain how their agents can be so rude? All I wanted was for Vodacom to fix the antenna where I live so that I can use my cell phone at home and Dane (the "solutions expert") accused me of doing it in order to get a free phone! When I asked to speak to his supervisor he refused to put me through to her and said that he would get her to phone me back, that was five days ago and still no one from Vodacom has attempted to contact me!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Mar 2019, 14:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 14:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Mar 2019, 20:49 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply05 Mar 2019, 20:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
ZH
Zaid H's updateReviewer Update
06 Mar 2019, 09:09When will I get a response? The last call I logged took seven months and still has not been resolved. So please tell me when? I pay Vodacom over a thousand rand every month for this appalling service! PICK UP THE PHONE AND CALL ME! I am sick and tired of having to deal with Voda****'s inept staff.
ZH
Zaid H's update06 Mar 2019, 09:09
Reviewer Update
When will I get a response? The last call I logged took seven months and still has not been resolved. So please tell me when? I pay Vodacom over a thousand rand every month for this appalling service! PICK UP THE PHONE AND CALL ME! I am sick and tired of having to deal with Voda****'s inept staff.