ZH
Zaid H
1 reviews | Active since Dec 2013
25 Feb 2019, 09:10
Terrible customer service
Once again Vodacon have sent me an SMS to tell me that my network problem has been resolved. IT HAS NOT BEEN RESOLVED!!!!!!! Why won't this pathetic excuse for a company pick up the phone and call me before they make the decision to close my queries? It has been 7 months since I first logged the call on the 23 August 2018 and I am still experiencing issues. I refuse to pay for this terrible service anymore!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Feb 2019, 10:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2019, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Feb 2019, 15:26Dear Zaid,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Feb 2019, 15:26
Official
Dear Zaid,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our Network Team for assistance. Your SR reference number is ***.
Regards,
Vodacom Consumer Website Team