Terrible customer service

It's been FOUR MONTHS and I am still waiting for Voda**** to give me feedback! The only time I ever speak to any one from Voda**** is when I phone them. Maxwell Cloete was supposed to resolve my request on the 7th December 2018. I still have not had any feedback from him. I also wrote a review on HelloPeter.com, Voda****'s official reply is as follows "Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards

Consumer Website Team " to date, I have still had no feedback. What will it take for this useless company to give me a call and tell me exactly when these issues will be addressed?