MC
Michelle C

1 reviews | Active since Jun 2016

21 Jun 2016, 18:40

TERRIBLE CUSTOMER SERVICE

<p>Three weeks ago I requested a copy of my contract from vodacom, since then I have phoned their customer care line and have been promised follow up calls which have not happened and have furthermore sent numerous emails and have received no response. To date I have still not recieved the contract or a response to all my queries. </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply22 Jun 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team