Terrible Customer Service

I am still waiting for a response to my previous Hello Peter complaint.<br> <br> 11 March - submitted on Hello Peter<br> I called on the 9th to query (***) why my contract suddenly increased in price and found out that there was an upgrade done to my data contract (3Gig) to a cellphone contract (uChoose Smart M) without my approval (why would anyone convert a data contract to a cellphone contract?). Now I need to send Vodacom a copy of my ID and then go to police station to obtain an affidavit. Is this really customer service? I am being inconvenienced because of your ***** process? You need to prove that I approved this! <br> <br> Response:<br> Hello Julian.Naicken,<br> <br> We are currently investigating this matter and will update you regarding this.<br> <br> Please accept our sincere apology for any inconvenience caused.<br> <br> Kind regards<br> Vodacom Consumer Websites <br> Someone called a day later, but there has been no response on whether the ***** investigation has been completed.<br> <br> 26 March<br> I received a call back today and cut the call after 10 minutes because the consultant was still acessing my account details.<br> Your customer service team cannot be so inept. Someone needs to one this!