Terrible Customer Service

<p>I've had a Contract with Vodacom for over 10 years. In April I went to the Kolonnade branch to upgrade my cell phone and tablet. The tablet was upgraded with no problems. The cell phone on the other hand was a complete mess. At the end of the month I noticed that I didn't receive the minutes and data as agreed to when I upgraded.</p> <p>After numerous calls to the branch as well as the call centre - staff kept telling me that I was not upgraded, and that I was still due for an upgrade - even though I had the brand new phone from Vodacom, and the money was being deducted from my account.</p> <p>After upgrading to a non-Blackberry, the BIS was still on my account – and the amount was still being deducted for a phone I wasn't using anymore. When phoning call centre, I could not pass the security questions - as I wasn't sure which package I was on since my contract wasn't upgraded as agreed to - and staff all refused to help.</p> <p> </p> <p>The service is absolutely terrible and not a single staff member could help!</p> <p>Unfortunately I am now stuck with this terrible service for the next two years, but will definitely not stay with Vodacom when my contract is over.</p>