SB
Shasmikiran B
1 reviews | Active since Dec 2016
19 Apr 2022, 11:51
Terrible Customer Service
I took out a Metro Fiber contract with Vodacom 3 weeks ago to date my Rooter and Fiber line has not been activated. I call Vodacom over 6 times and the consultants cannot tell me the progress on the installation. I requested to speak to a manager 3 times and no manager has contacted me. My family works from home and we have been inconvenienced for over 3 weeks with no internet.
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Replies (3)
Vodacom's replyOfficial
19 Apr 2022, 13:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2022, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Shasmikiran B's updateReviewer Update
24 Apr 2022, 09:13I posted this complaint 5 days ago and still no one from Vodacom Fiber has called me. It's been a month since I took out a Metro Fiber contract with Vodacom and to date same has not been activated. My whole family works from home and we have been inconvenience with no internet for 1 month because Vodacom and Metro Fiber can't service they clients. My reference is ***. Please can Vodacom arrange for a Metro Fiber technician to install the rooter and activate the fiber line by Monday. I am extremely frustrated and am on the verge of canceling this contract and moving to Mtn.
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Shasmikiran B's update24 Apr 2022, 09:13
Reviewer Update
I posted this complaint 5 days ago and still no one from Vodacom Fiber has called me. It's been a month since I took out a Metro Fiber contract with Vodacom and to date same has not been activated. My whole family works from home and we have been inconvenience with no internet for 1 month because Vodacom and Metro Fiber can't service they clients. My reference is ***. Please can Vodacom arrange for a Metro Fiber technician to install the rooter and activate the fiber line by Monday. I am extremely frustrated and am on the verge of canceling this contract and moving to Mtn.
SB
Shasmikiran B's updateReviewer Update
26 Apr 2022, 10:07Vodacom has contacted me advising that they will escalate the matter to Metro Fibre and thereafter provide feedback. I have been told this over 8 times in the past 2 weeks, this is not how a complaint is resolved. I want Vodacom to resolve my complaint by arranging with Metro Fiber to send a technician immediately to install the black box and rooter and activate the line, it's been a month and this has not been done.
SB
Shasmikiran B's update26 Apr 2022, 10:07
Reviewer Update
Vodacom has contacted me advising that they will escalate the matter to Metro Fibre and thereafter provide feedback. I have been told this over 8 times in the past 2 weeks, this is not how a complaint is resolved. I want Vodacom to resolve my complaint by arranging with Metro Fiber to send a technician immediately to install the black box and rooter and activate the line, it's been a month and this has not been done.