Terrible customer service!!

My daughter's phone was ****** two weeks ago. I just got the phone and did not insure it yet. I called Vodacom the Monday (****** on Friday) to say that the phone has been ****** and it was not insured. I asked them what are my options and they indicated that I can add an additional handset to the existing contract. After being transferred from pillar to post I was put through to Makgotso who indicated she will call me back. I told lets finalise the deal as I was on Bluetooth but she insisted that she will call me back. I am still waiting and its a week later. The Tuesday I called Vodacom again and same thing. Transferred from pillar to post and was finally told that Sibongile was going to call me back just now as he is just finishing a call. I am still waiting!!! Are you not interested in customer service Vodacom!! I will definitely not recommend you to anyone!!