TERRIBLE CUSTOMER SERVICE

In July, a company by the name of Mondeo who is outsourced by Vodacom called me to offer sim upgrades on two of my numbers. I was advised that this would not affect device upgrades on these numbers. I then went to a Vodacom store to upgrade and was advised I am unable to do so. I then called Mondeo in July and advised them to collect one device which was a wifi router and to reverse the upgrades done on my sim cards. The device was collected from me and I was assured by Mondeo that requests for upgrade reversals was sent to Vodacom. I also called Vodacom to request upgrade reversals due to the false information that was provided to me! I was assured by Vodacom consultants that this was resolved and I can upgrade. The problem was not resolved and I was charged admin fees which I was not even advised of! I have been going back and forth with this from July hence I have been **** to about the upgrade reversals being done when in fact they have not been reversed. I do not even want to deal with Vodacom any longer after this hell of an experience. You provide our contact details to third party companies who call your customers and they provide false and misleading information! I need this problem resolved urgently as 2 months have passed and it has not been rectified! I am appalled at the service I have experienced especially after all the years I have been a Vodacom customer! I am now tired of calling the call centre as I have received no joy from July. Please treat as urgent as I need this resolved immediately!!!!