Terrible Customer Service

So, I posted a review on Vodacom's terrible service yesterday and they where very quick to respond saying that a consultant will make contact with me in due course to assist with my query. It is now 1 day later and Vodacom is yet to contact me, and it is almost 3 weeks since I app**** for an upgrade.

I still cant phone customer service because I have capped my monthly allowance of call center calls, and can only phone them again after the 2nd of October.

I have never worked with any service provider or supplier that can not even get the basic right of returning a customer calls.

If someone from management does not call me within the next hour, I will cancel this contract.