terrible customer service

Took my phone in (for the second time, same problem) but when went in to pick it up at vodaworld I received the worst customer experience.. this floor manager ( siyabong kaba) said he was doing me a favour. Doing his job is 'doing a favour', amongst other unpleasant and very annoying comments. He displayed a marked lack of understanding when I questioned him on the phone report. I'm sure there are better people at the vodaworld branch able to do a much better job