Terrible customer feedback

I have app**** for the laptop and router contract two weeks ago and I do not get any clear feedback regarding my application. I have been told that the application is pending. I have been sent from department to department and no definite answer. Vodacom claims that I have not sent required documents . I did sent those documents to the email provided. How did Vodacom check my credit status if they did not receive any documents from me. Terrible service that I have experienced in terms of customer feedback.