terrible customer experience

VODACOME the worst service provider to ever deal with i just had a call from Muhle - calling from ********** 8 - @ 11.37 ,she was extremely unhelpful ,refused to give me her full name ,was rude and did not go the extra mile to assist,I asked to speak to a manager and she said i cannot speak to one ,she dropped the call on me ,she does not deserve to be employed for a company or do any sort of customer service ,because of her bad attitude and her inability to assist clients i want to be contacted by vodacom immediately regarding this and i want an apology and i want to know what action will be taken on this so called agent ,she said if i want to speak to a manager i must call back use her name and time of call as a reference because they dont give out reference numbers