TERRIBLE CUSTOMER CARE WHEN WANTING TO APPLY FOR CONTRACT!

Good Day

This is email number ……… I have lost count, can someone please assist me with the above subject, I have started this process on Tuesday already and nothing has been done, Lisa, one of your agents has been trying to assist to no avail, there is apparently something to do with the vetting process and according to your “back office” there are other queries to be dealt with, I am a Vodacom customer wanting to get a pre-paid contract and have been with you for over 15 years, I have never in my life encountered such terrible service.

I will be contacting the ombudsman with all the email trails I have as well as the recordings I have had with Lisa whereby your management do not assist their employees in assisting customers.

@Lisa I have requested a phone call from your team leader or manager….whichever it is as apparently they don’t assist either and nor does the back office, I have provided all documents that were requested from me and comp**** with and have had patience up until now, you say that you are the best person to assist me with this, you have been assisting me, I thank you for that, but please do not disappoint me.

Please can you contact me to give me an update or put me through to some type of MANAGER/SUPERVISOR/TEAM LEADER who is competent enough to assist you to assist me, I cannot understand how difficult this problem can be, when you say it’s actually not and Vodacom management just REFUSES to be of assistance.

If I have had no feedback by 14:30, please cancel this contract, I will have no future dealings with you guys EVER again and will definitely not be referring you guys to anyone else or other prospect business’s for that matter.

I await your response hereto.