NM
Neliswa M
1 reviews | Active since Jan 2016
14 Dec 2022, 16:27
TERRIBLE CUSTOMER CARE & SERVICE
I have home fibre with vodacom and it has been giving me problems lately and yesterday morning it completely switched off. I have called vodacom many times & they have said the problem is with frogfoot not them. This morning I contacted frogfoot who told me they have sorted out issues & I should contact vodacom to provide me with internet. I did that and vodacom consultants still said the problem is with frogfoot until I told them they are now lying. They then resorted to saying they will send a technician & that will be between 72-7 days. I am sitting here with no internet connection & I’m stuck,my security is compromised & everything is a mess but guess what, I’m told I must wait…..HOW NICE
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Dec 2022, 08:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2022, 08:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Neliswa M's updateReviewer Update
15 Dec 2022, 11:14I have home fibre with vodacom and it has been giving me problems lately and yesterday morning it completely switched off. I have called vodacom many times & they have said the problem is with frogfoot not them. This morning I contacted frogfoot who told me they have sorted out issues & I should contact vodacom to provide me with internet. I did that and vodacom consultants still said the problem is with frogfoot until I told them they are now lying. They then resorted to saying they will send a technician & that will be between 72-7 days. I am sitting here with no internet connection & I’m stuck,my security is compromised & everything is a mess but guess what, I’m told I must wait…..HOW NICE
NM
Neliswa M's update15 Dec 2022, 11:14
Reviewer Update
I have home fibre with vodacom and it has been giving me problems lately and yesterday morning it completely switched off. I have called vodacom many times & they have said the problem is with frogfoot not them. This morning I contacted frogfoot who told me they have sorted out issues & I should contact vodacom to provide me with internet. I did that and vodacom consultants still said the problem is with frogfoot until I told them they are now lying. They then resorted to saying they will send a technician & that will be between 72-7 days. I am sitting here with no internet connection & I’m stuck,my security is compromised & everything is a mess but guess what, I’m told I must wait…..HOW NICE
NM
Neliswa M's updateReviewer Update
16 Dec 2022, 17:32Fourth day with no internet connection & the so called best company (vodacom) is quite…🤮
I have home fibre with vodacom and it has been giving me problems lately and yesterday morning it completely switched off. I have called vodacom many times & they have said the problem is with frogfoot not them. This morning I contacted frogfoot who told me they have sorted out issues & I should contact vodacom to provide me with internet. I did that and vodacom consultants still said the problem is with frogfoot until I told them they are now lying. They then resorted to saying they will send a technician & that will be between 72-7 days. I am sitting here with no internet connection & I’m stuck,my security is compromised & everything is a mess but guess what, I’m told I must wait…..HOW NICE
I have home fibre with vodacom and it has been giving me problems lately and yesterday morning it completely switched off. I have called vodacom many times & they have said the problem is with frogfoot not them. This morning I contacted frogfoot who told me they have sorted out issues & I should contact vodacom to provide me with internet. I did that and vodacom consultants still said the problem is with frogfoot until I told them they are now lying. They then resorted to saying they will send a technician & that will be between 72-7 days. I am sitting here with no internet connection & I’m stuck,my security is compromised & everything is a mess but guess what, I’m told I must wait…..HOW NICE
NM
Neliswa M's update16 Dec 2022, 17:32
Reviewer Update
Fourth day with no internet connection & the so called best company (vodacom) is quite…🤮
I have home fibre with vodacom and it has been giving me problems lately and yesterday morning it completely switched off. I have called vodacom many times & they have said the problem is with frogfoot not them. This morning I contacted frogfoot who told me they have sorted out issues & I should contact vodacom to provide me with internet. I did that and vodacom consultants still said the problem is with frogfoot until I told them they are now lying. They then resorted to saying they will send a technician & that will be between 72-7 days. I am sitting here with no internet connection & I’m stuck,my security is compromised & everything is a mess but guess what, I’m told I must wait…..HOW NICE
I have home fibre with vodacom and it has been giving me problems lately and yesterday morning it completely switched off. I have called vodacom many times & they have said the problem is with frogfoot not them. This morning I contacted frogfoot who told me they have sorted out issues & I should contact vodacom to provide me with internet. I did that and vodacom consultants still said the problem is with frogfoot until I told them they are now lying. They then resorted to saying they will send a technician & that will be between 72-7 days. I am sitting here with no internet connection & I’m stuck,my security is compromised & everything is a mess but guess what, I’m told I must wait…..HOW NICE
NM
Neliswa M's updateReviewer Update
16 Dec 2022, 17:33No consultant or whosoever has contacted me. VODACOM, your service is the WORST
NM
Neliswa M's update16 Dec 2022, 17:33
Reviewer Update
No consultant or whosoever has contacted me. VODACOM, your service is the WORST