1 reviews | Active since Oct 2016

11 Oct 2016, 11:22

Terrible customer care service

<p>We walked into Vodaworld Repairs and we're informed to take a seat by the greeter Obakeng... after 7 min I went to enquire why we needed to wait so long to collect a repair. I was informed by Obakeng that I have only been waiting for 7 min and that I should take a seat and wait and upon asking for the manager I was ignored totally by Obakeng. If this is supposed to be the face of VODACOM you walk into I feel sorry for the clientele entering as the service issued is a massive disgrace.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2016, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team