Terrible customer care from VODACOM

My name is Vikesh Naidoo and I would like to share a problem I am having with Vodacom. Vodacom sent my daughter a sms telling her she was due for a upgrade, I called Vodacom for the upgrade, at the same time the agent told me my son was also due for an upgrade . I encounted many issues to do the upgrades which were eventually done in December. I received the Vodacom account in January and was shocked, the account was over R5000 . I called Vodacom querying the account I was told that they will esqualte the matter. An agent from Vodacom called I explain my query to the agent who said he will get back to me, 3 weeks later another agent called to find out if my matter was resolve I said no, she said she will get somone to call me. A agent called me back she was unprofessional and not helpful at all I had to ask her to please let a manager or someone who could assist me, to call me back. She told me that the reason the account is so high is because I am being billed for 2 handset on the account I explain to her that I were due for the upgrades or else I would have not take out new contracts but all she could say to me is that I signed up for a 2 year contract. I am still waiting for Vodacom to call me, my cell phone bill is again over R5000 . I got a call once again on Friday from Vodacom asking me if my query has been resolve I told the agent that called i have not received any calls ,she once again said she will get someone to call me ,I am still waiting. I am paying my Vodacom bill every month dispite that nothing has been done to resolve my issues. I have been having prombles with Vodacom now for the last 3 years their service is terrible. I been a loyal customer for more than 10 years now. I went to the Vodacom shop and they could not assist me either. I was told that Vodacom does upgrades 3 months in advance and clients are not informed about this and are billed for the 3 months. It's been longer than 3 months now and I am still being billed for the handsets!

Regards Vikesh Naidoo