TERRIBLE customer care and aftersales service

<p>Been trying to cancel a contract telephonically for hours! Cannot get through to anyone at Vodacom, the customer care assistants continuously transfer me to different departments, and the aftersales service is absolutely attrocious. Waiting on someone to take my call for over 2 hours - who has time to sit on the phone for 2 hours waiting to be assisted. Besides this, I have never met more unhelpful and unfriendly staff. Only after me having ranted and raved on the phone was I assisted. And my contract is STILL not cancelled. Why does it take me having to scream my head off and act like a total ***** to get some well-deserved assistance. I am a loyal customer and I pay my bills on time, in essence I pay for this service. And the level of service is absolutely ****. Very disappointed. You have definately lost a customer in me.</p>