Terrible customer care

Item: Vodacom
Rating: 1
Author: Hermina B

We have been having a problem with our mobile router not having connection. After a week trying to get Vodacom to assist it's still not sorted. This router is used for work and causing us lots of frustration. Vodacom dont seem to care.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

11 Mar 2024, 09:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Mar 2024, 09:59

Official