Terrible customer care

Vodacom please wake up. I called on 23 November to *** to cancel a quote that was generated by online sales. The consultant told me that she cancelled it and will call me on Monday. To date she has not called. Today I went to renew my home internet contract and was told by the consultant at Vodacom Pavillion that nothing can be done as the quote was not cancelled. I have been to the Vodacom store twice now and waited so long just to see a consultant only to be told the same thing. This is ridiculous. I should rather not renew my contract and instead move over to MTN and move all my contracts to MTN. Please sort out urgently.

Dr Z A Khan