Terrible customer care!

I am feeling exceptionally frustrated and disappointed with the lack of customer care at Vodacom. Due to data capturing issues, I landed up with two profiles at Vodacom, one of which had minimal information that was correct. Numerous attempts were made to resolve this and queries were always closed as 'resolved'. When finally at my wits end, I called to cancel and was reassured that the matter would be resolved and I would be called back along with an amazing offer to retain me. I was never called back and after two requests this week for a call back from this consultant... nothing. It is disappointing that after years of staying with Vodacom, my requests have been constantly ignored, resulting in no option but to port to other providers.