Terrible customer care

My wife and I decided to split our Vodacom account so that she would be responsible for her and her son's account and I for mine

On the 24 January 2024 we went to the Vodacom branch in Kenilworth centre, completed the paperwork and provided the necessary bank statements. Understandably my account was charged for the full account at the beginning of February, but I received an invoice for the beginning of March and my wife and stepson's account has still not been removed from my account.

I sent an email to the Vodacom customer care email, received acknowledgement, reference 002HSaJV4JRNAA3Q. This email referred me to Tobi, the chat bot who is useless at the best of times. Having a bit of a break in my hectic work schedule I called 082 135, had to hold while listening to the automated services, work my way through the selection process, finally get a person to speak to, do the whole identity check process, only to be told there's no record of my query but the operator doesn't want the reference number. So I start explaining the challenge and suddenly the call drops. Not at all customer care Vodacom. I was once again thinking of importing my MTN number to Vodacom but I really don't see any advantage as both have terrible customer care