ZK
Zaheed K
1 reviews | Active since May 2018
08 Jun 2023, 16:16
Terrible customer care
Please note that the upgrade cancellation still hasn't been done. On Monday I was told that it will take up to 48 hours. Yesterday the after sales team confirmed that the upgrade cancellation still hasn't been done. Please cancel immediately as it is now more than your own promised 48 hours
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Vodacom's replyOfficial
09 Jun 2023, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2023, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team