1 reviews | Active since May 2016
Terrible customer care!
My Home Fibre installation was done by Vodacom on the 3rd. The installation was booked online for monday 9am and then cancelled by vodacom 10min to 9am on monday. Utterly unacceptable. My internet has been on off ever since. I've logged calls, requested call backs etc. Vodacom just keeps passing the buck. No-one follows up to confirm that everything is working. The call centres dont work. They tranfer you and then your call drops. Rude, unproffesional, dont care about customer service, no follow ups, call lines dont work. Stay away from Vodacom!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Vodacom Consumer Website Team
Best regards,