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ZK
Zaheed K

1 reviews | Active since Sept 2024

28 May 2025, 16:10

Terrible customer care

Vodacom said they will contact me. This was o. 24 May. Still nobody has contacted me. We still have poor reception at Prince Mshiyeni hospital in Umlazi. This is now going on for a month. Rather cancel all co tracts with Vodacom amd move to another service provider.

0
Replies (3)
Vodacom
Vodacom's reply28 May 2025, 19:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

ZK
Zaheed K's update28 May 2025, 20:37
Reviewer Update
This is the standard Vodacom response. Unfortunately I have not been contacted since the last response sent and the reception is still terrible at the hospital . I need action rae than responses.
ZK
Zaheed K's update02 Jun 2025, 16:24
Reviewer Update
Still waiting for Vodacom contact me. In the meantime we now have no cellphone signal or internet recepto for Vodacom in many parts of the hospital. This is only affecting staff on Vodacom. Vodacom keeps saying in their standard reply that they will make contact. I am still waiting for them to make contact.