RB
Roelof B

1 reviews | Active since Aug 2011

18 Jan 2017, 14:57

Terrible Customer Call Center

<p>Customer call center bad experience</p> <p>One issue to solve</p> <p>Had to make 7 calls</p> <p>Calls drop within 5min</p> <p>Call center cannot transfer calls to other operators that have helped before call was dropped</p> <p>Noisy environment</p> <p>Operators speaking softly and not clearly.</p> <p>Operators providing information that is not true.</p>

0
Replies (1)
Vodacom
Vodacom's reply18 Jan 2017, 15:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team