Terrible Customer and Repair Service

<p>I write this review now after more than a month struggle to get my celphone replaired/replaced after an over heating problem started early October.</p> <p> </p> <p>I upgraded to a Galaxy S7 which I barely used until I got back from a mining project late September. Two weeks after my return the issues started with my phone over heating etc.</p> <p> </p> <p>I proceeded to Vodacom repairs and submitted my phone undamaged and corrected comments of scratches on the documentation after proving there was no damage to the phone.</p> <p> </p> <p>A week later I was notified that my phone was readyfor collection only to find out they just did a software update. I resubmitted my phone again explaining that there must be a battery issue that a software update won't fix. </p> <p> </p> <p>I again confirmed with a Lady by the name of Kate that the comment "Fine Screen" means my screen is okay and no scratches are present. She confirmed that is what the comment means thus I signed and submitted my phone again.</p> <p> </p> <p>A week and a half after that around the 15th of October I was notified that my phone is repaired and ready for collection. </p> <p> </p> <p>On arrival they explained everything that they replaced and wanted me to sign the Job Card, but on inspection of the device I noticed scratches on the screen, Kate then told me the comment "Fine Screen" means there are scratches on my screen yet she previously told me different.</p> <p> </p> <p>I refused to take my phone as it has been damaged by the repair and immediatly phoned customer care to lodge a complaint.</p> <p> </p> <p>Ever since I have phone Vodacom 3 times and spoke to a total of 5 consultants to try and find out what is the progress of my complaint and why do I not receive any feedback or updates with this regard. </p> <p> </p> <p>Friday was the last time I phone and I was assured I would be contacted on Monday the 7th of November by Vodacom HQ to give me feedback and explain why all of a sudden my phone is in for repairs now for the third time without my knowledge.</p> <p> </p> <p>This has now been going on for more than a month and I'm paying for a device I cannot use because of faulty manufacturing and bad customer and repair service from Vodacom. </p> <p> </p> <p>I hope using this channel will help me get my device back in the condition I submitted it or replaced as I am paying for a phone I am curently unable to use.</p>