JC
Jaun-Mari Coetzer
1 reviews | Active since May 2021
26 May 2021, 20:36
TERRIBLE CUSOMER SERVICE/THECNICAL DIFFICULTIES
I try to upgrade one of my lines. The app will only let me choose one of the upgrades they suggest, however I do not want any of those options. The website gives me the option to browse for a different option, but when I select the option I want it circles back to the beginning of the process. I contacted Vodacom about the issue via online chat and their only response was to call them. I cannot call while at work, they then suggested to call me, but I cannot answer my phone at work and they never call at the times I tell them I will be available to answer. The customer service is terrible and they constantly use the excuse of technical difficulties. FIX THE ****** SYSTEM THEN!!!
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Replies (3)
Vodacom's replyOfficial
27 May 2021, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Jaun-Mari Coetzer's updateReviewer Update
30 May 2021, 23:37Still the website/app does not work for upgrading. vodacom tried calling me 9pm at night. I am a healthcare worker, cannot answer my phone at work and at night I do not want to be bothered. FIX YOUR ****** WEBSITE/APP. I REFUSE TO PAY MORE FOR THE 40GB(20GB ANYTIME DATA) SIM ONLY DEAL ON AN UPGRADE THAT WAHE THEY ADVERTISE FOR A NEW CONTRACK. IT IS ****************. I WILL RATHER CANCEL MY CONTRACT IN SEPTEMBER AND MOVE TO MTN. THEIR CONTRACTS ARE CHEAPER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JC
Jaun-Mari Coetzer's update30 May 2021, 23:37
Reviewer Update
Still the website/app does not work for upgrading. vodacom tried calling me 9pm at night. I am a healthcare worker, cannot answer my phone at work and at night I do not want to be bothered. FIX YOUR ****** WEBSITE/APP. I REFUSE TO PAY MORE FOR THE 40GB(20GB ANYTIME DATA) SIM ONLY DEAL ON AN UPGRADE THAT WAHE THEY ADVERTISE FOR A NEW CONTRACK. IT IS ****************. I WILL RATHER CANCEL MY CONTRACT IN SEPTEMBER AND MOVE TO MTN. THEIR CONTRACTS ARE CHEAPER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JC
Jaun-Mari Coetzer's updateReviewer Update
03 Jun 2021, 12:51Good day. I cannot sit on the phone the whole day. That is why I want to upgrade online. I refuse to pay the instore upgrade fee as I have 2 contracts I need to upgrade ant that totals to R300. Who has that kind of money to waste. FIX THE ****** SYSTEM. HIRE PRPOERLY QUALIFIED PEOPLE NOT JUST BEE!!!!!!!
JC
Jaun-Mari Coetzer's update03 Jun 2021, 12:51
Reviewer Update
Good day. I cannot sit on the phone the whole day. That is why I want to upgrade online. I refuse to pay the instore upgrade fee as I have 2 contracts I need to upgrade ant that totals to R300. Who has that kind of money to waste. FIX THE ****** SYSTEM. HIRE PRPOERLY QUALIFIED PEOPLE NOT JUST BEE!!!!!!!