Terrible Contract Renewals

I called Vodacom retensions to move my voice and data contract to prepaid, because you cannot do that at a branch anymore. They immediately offered my a good deal on a voice and data contract which I accepted. The data modem was delivered the next day and my voice contract was activated 1 June, but without the data that was supposed to be loaded on the contract and I had to buy R 29 data bundle to load. The data was loaded on 2 June. I also had no data on the data package they offered. They promised to load that on 1 June, but I checked over the weekend and nothing. We established on Monday that the data was loaded, but the modem was faulty and Vodacom undertook to have the modem picked up for replacement last Monday 4 June. I had no pick up during the week and called again today to find out that nothing was logged until today 1 week later. I spent almost 3 hours on the phone with Vodacom Retensions to sort out the terrible service. The other irritation was that I am still on the old system and not all agents have access to that and the people these calls are passed to do not return your call. I bet the billing the end of the month will be the only thing they will not ****** up and I expect the full bill at the end of the month for terrible service.