TERRIBLE CONTRACT DEPARTMENT

I did a deal for a new contract on the 29th of last month for Samsung S 22 I was advised there is no stock available and when stock is available it will be sent out to my preferred delivery address which was my work address however the phone was never delivered and upon my request phoning Vodacom to find out where the phone is they advise me that the phone was returned via ram couriers but I never returned it as I clearly stated to them I’m only at work between seven and four Mondays to Fridays no one contacted me to deliver the phone and yet still I’m trying to get the order processed again With absolutely no success this is fricking ridiculous I mean I order the phone for my husband and no one no one can get back to me every time I phone them to tell me know I need to speak to speak to a certain person and this person doesn’t get back to me I sent multiple emails aswell, Tried phoning them again this morning got cut off twice while I was holding on for them spoke to 2 different agents and no one phonedme back. I was approved for the contract in last month already now they keep telling me it’s declined it’s the most **** service I have ever received