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Portia M
1 reviews | Active since Jul 2020
17 Nov 2020, 08:51
Terrible consultant service and POOR network coverage without solutions
1.I have been experiencing Fibre issues since yesterday and the consultants refused to give me reference no as well as to speak to their manager or escalate my issue, I find this type of service terrible for a paying customer and the consultant must be dealt with, 2. Poor Vodacom fibre connectivity
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Nov 2020, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Portia M's updateReviewer Update
18 Nov 2020, 14:32Good day,
My issue is still not resolved . and it has been 24 hours already nobody has contacted me as per your message below .
My issue is still not resolved . and it has been 24 hours already nobody has contacted me as per your message below .
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Portia M's update18 Nov 2020, 14:32
Reviewer Update
Good day,
My issue is still not resolved . and it has been 24 hours already nobody has contacted me as per your message below .
My issue is still not resolved . and it has been 24 hours already nobody has contacted me as per your message below .
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Portia M's updateReviewer Update
19 Nov 2020, 08:48I contacted the service provider yesterday to be told that a technician will contact me today and no one has contacted me, I had to follow up again today on *** to be told that Jason will be looking at it when Jason told me that he will prioritize my issue im being told that I must wait until 2 today, so clearly the technician they said will be dispatched isn't coming through .
Somebody please help im really loosing patience and time . I am deeply Frustrated and Think Vodacom doesn't care..
Somebody please help im really loosing patience and time . I am deeply Frustrated and Think Vodacom doesn't care..
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Portia M's update19 Nov 2020, 08:48
Reviewer Update
I contacted the service provider yesterday to be told that a technician will contact me today and no one has contacted me, I had to follow up again today on *** to be told that Jason will be looking at it when Jason told me that he will prioritize my issue im being told that I must wait until 2 today, so clearly the technician they said will be dispatched isn't coming through .
Somebody please help im really loosing patience and time . I am deeply Frustrated and Think Vodacom doesn't care..
Somebody please help im really loosing patience and time . I am deeply Frustrated and Think Vodacom doesn't care..