SR
Sarika R
1 reviews | Active since Nov 2022
17 Nov 2022, 08:20
Terrible communication
Dear Vodacom I called your fibre call centre on the 7th of Nov. Because my fibre line just stopped working. They gave me 2 reference numbers SR***32 SR***14 Both not resolved I called your call centre again numerous times. No one gets back to me I have been without connection for days now. I don't mind getting a new service provider but at least communicate that to me. If you can't meet my needs it's ok, but let's be upfront about it.
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Replies (2)
Vodacom's replyOfficial
17 Nov 2022, 09:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2022, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SR
Sarika R's updateReviewer Update
17 Nov 2022, 13:35Still no contact😥
SR
Sarika R's update17 Nov 2022, 13:35
Reviewer Update
Still no contact😥