Terrible claim service, the worst of the worst

Item: Vodacom
Rating: 1
Author: Arend M

Terrible service!!!!! Handed my phone in for Repairs/Replacement on the 2nd of Septemeber. Still waiting for my phone. Insurance said phone be replaced within 48 hours if it can not be fixed. I’m waiting over two weeks! Apparently Find my iPhone is active, even though all devices show that there is no Find my iPhone activated on the Apple ID.......

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Replies (1)

Vodacom's replyOfficial

18 Sept 2019, 06:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Sept 2019, 06:41

Official