terrible call center and billing service from vodacom

I am terribly disappointed with the call center agents at Vodacom. I called in to make arrangements about my overdue account and didn't get the assistance I need. I queried billing for months I did not receive fiber service but was still billed, I did not receive an answer, or explanation all I was just told is I needed to pay for all months billed regardless of service not being active in order to receive service again. I was willing to pay all the arrears of my bill to get reinstated but needed a clear answer as to why id be paying for service I did not receive. When service was cut months before I called and queried but was not told I needed to cancel in order not to billed. I asked for a cancelation quote from the agent and was not given one even when I told the agent they can put me on hold while they do so. I still did not get the cancellation quote. I asked the agent for their names and reference number for the call and only got a first name. the agent then hung up the call. Mind you before I got to the final agent who hung up I was transferred twice making the duration of the call very long and no resolve. I'm stuck without service, still being billed each month and I couldn't even cancel.