Terrible Business Model

We have home internet with them and if they bring out new deals you have to terminate your contract, pay up to 75% of the outstanding amount and then start a whole new contract to still be with them. That is truly ridiculous, talk about not wanting to keep business. How do you not have the opportunity to scale up within their own company? Terrible way of doing business. This makes me so angry that I am CANCELING my existing internet and moving forever away from Vodacom.