TERRIBLE & BAD SERVICE FROM VODACOM AS A SERVICE PROVIDER!!!!!

Gooday,

Reference: Cell phone contract.

In February 2021 I made contact with the service provider to require when and what is the process cancelling a contract and they explained the process. On the 1st of March 2021 I called Vodacom and spoke to an agent called Silo to cancel the contract and received a reference for the call (***). The last debit went off on the 29th March 2021 as per the agreement. In April 2021 I received a statement stating that I owe R385.01. I queried this again the service provider on the 14th April 2021 and spoke to a different agent called KB and explained my unhappiness. She advised me that the issue have been escalated. From the 14th April 2021 the service provider Vodacom have not made contact with me and have decided to call them again. On the 19th April 2021 at 08:33am I called the service provider on numerous occasions trying to resolve and this time spoke to an agent called Michelle and I had to explain the issue again, this time I was promised that it has been escalated but nothing was done again. On the 18th May 2021 I called again and spoke to Itumeleng and shared my frustrations about the terrible bad service received and acquired a reference number *** and with this reference I would have Deborah contacting me. According to their automated systems there is recordings or data of cancellations. I probably spoke to the ghosts. Please note that I have never spoken to a Deborah but I have received notifications that the query have been resolved. Called being frustrated would be an understatement at this point and I would and will never refer Vodacom as a service provider to anyone. I have been with them years but they take the cake when it comes to bad service especially this one.

I have never skipped, fall behind or incurred late payments on the account and been a loyal customer for more then 7 years with Vodacom.